ENGINEERED HUMAN SATISFACTION GUARANTEE

If you are not satisfied with your product purchased from our website or one of our authorized sellers in the United States, we will offer you a full refund or store credit for the value of the item within 45 days of delivery.

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, this guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The guarantee is also limited to original, end-user purchasers in the United States.

For purchases made through the Engineered Human website, if you received the wrong product or did not receive your package, we will offer you store credit or a replacement for the full value of the affected items within 45 days of delivery or delivery notification.

If you purchased from one of our authorized sellers, please first contact the seller from whom you purchased your product to inquire about its return policy. If your seller is unable to address your concerns, please contact us.

Please contact our customer support to notify us of your intent to submit a guarantee request. Please have information available regarding where and when you purchased your product and the reason for your dissatisfaction. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail the unused portion of your product to Engineered Human, or provide other information to assist Engineered Human in processing your request.

You must submit your guarantee request within 45 days of the date of delivery. Prepaid return labels are not provided, and we are not responsible for reimbursing return shipping costs.

For purchases made through the Engineered Human website, refunds will be issued to the original payment method used for the purchase. It may take up to two (2) billing cycles for the refund to appear on your statement. For purchases made through one of our authorized sellers, refunds will be issued by check unless otherwise required by law or agreed upon by Engineered Human.

Promotional items that were shipped with your original order must be included in the return to receive a full refund.

If you wish to keep the promotional items, you will be refunded the retail cost of the returned product, minus the value of the promotional items.

If you are missing an item or receive a damaged item, our customer support team must be notified within 10 days of the delivery date to be eligible for a replacement.

Engineered Human reserves the right to verify information, require valid proof of purchase, and deny guarantee requests at its discretion in cases of suspected fraud or where Engineered Human concludes that the purchaser has abused this guarantee. Frequent requests for refunds or store credit by an individual may be monitored, and abuse of this guarantee will not be tolerated.

Engineered Human reserves the right to amend or terminate this guarantee at any time without prior notice.

If you have any questions regarding whether a seller is an authorized seller of Engineered Human products, please contact us.